dreamph Privacy Policy – How We Handle Your Personal Data

When you register an account with dreamph, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, mobile number, and a government-issued identification number as required for age and identity verification under our operating licence. We also collect information about how you use the platform — such as the pages you visit, the bets you place, the sports markets you explore, and the payment methods you use when making deposits or withdrawals through the Finance section. Technical data is automatically gathered each time you access dreamph, including your device type, operating system, browser version, IP address, and general geographic location derived from that IP address, which helps us ensure the platform works correctly on your smartphone or desktop. If you contact our support team or submit a query through the FAQ page, we retain a record of that communication so we can follow up accurately and consistently. We may also collect data generated through your participation in promotions listed in the Bonus section or activities tracked within the Rewards programme, such as qualifying bet counts and point balances. All of this information is collected for clearly defined purposes outlined in this Privacy Policy, and we do not collect personal data beyond what is reasonably necessary to operate the platform and comply with applicable regulations in the Philippines.

dreamph uses the personal information we collect to operate and improve the platform, process your account registration, verify your identity, facilitate deposits and withdrawals, administer bonuses and rewards, and provide customer support to Filipino players. Identity and age verification data is processed because it is a legal and regulatory requirement — we are obligated to confirm that every player is of legal gambling age and is who they claim to be before allowing real-money activity on the platform. Transaction data is used to process your financial instructions accurately, detect potentially fraudulent or suspicious activity, and comply with anti-money laundering obligations applicable in the Philippines. We use technical and behavioural data to maintain platform performance, troubleshoot errors, optimise the mobile experience, and understand which sports markets and features are most valuable to our Filipino player base. Where you have given us permission, we may use your contact details to send you information about personalised promotions, new features, or updates relevant to your account — you can withdraw this permission at any time through your account settings. We will never use your personal data for purposes that are incompatible with the reasons stated in this Privacy Policy, and we will not sell, rent, or trade your personal information to external third parties for their own marketing use.

dreamph does not sell, rent, or trade your personal data to third parties for their own commercial purposes under any circumstances. We may share limited personal information with carefully selected service providers who assist us in operating the platform — for example, payment processors who handle your PHP deposits and withdrawals, identity verification partners who confirm your documents, and technology providers who support our server infrastructure — but these partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. Regulatory and law enforcement authorities in the Philippines may receive relevant account or transaction data where we are legally required to disclose it, such as in connection with an official investigation or a court order, and we will always seek to limit such disclosures to the minimum necessary. Within dreamph, access to personal account data is restricted to staff members and systems that genuinely need it to perform their role — for example, the support team who handle player queries or the compliance team who review account activity. We may also share aggregated, fully anonymised statistical data about platform usage with business partners or in public reports, but this data cannot be used to identify any individual player. If you have questions about who has accessed your data or would like a record of disclosures made, you may contact us using the support email shown in the footer of this page.

As a registered player based in the Philippines, you have a number of rights over your personal data that dreamph is committed to upholding in accordance with applicable data protection law. You have the right to request access to the personal data we hold about you — we will provide a clear summary of what we have collected and how it has been used within a reasonable timeframe upon a verified written request. You have the right to request correction of any personal information that is inaccurate or incomplete, and we will update our records promptly upon receiving satisfactory evidence of the correct information. You may also request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected and where no overriding legal obligation requires us to retain it — please note that certain financial and identity verification records must be retained for regulatory compliance periods even after account closure. You have the right to object to or restrict certain types of processing, such as the use of your data for direct marketing communications, and to withdraw any consent you have previously given at any time without penalty. If you believe your data protection rights have been breached, you may raise a complaint directly with dreamph support or with the relevant data protection authority in the Philippines. To exercise any of your rights, please get in touch with us using the support email address shown at the bottom of this page.

dreamph retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected or to comply with our legal, regulatory, and contractual obligations. Account information and identity verification records are generally retained for a minimum period after account closure as required by applicable anti-money laundering and gaming regulations in the Philippines — this is a legal obligation and not a choice we make unilaterally. Transaction records, including deposit and withdrawal histories processed through the Finance section, are retained for the period required by financial regulations so that we can respond to any dispute, audit, or regulatory enquiry that may arise after a transaction is completed. Communication records such as support chat logs and email correspondence are retained for a reasonable operational period to maintain continuity of customer service and to assist with the resolution of any escalated complaints. Behavioural and analytics data used to improve the platform is anonymised as soon as it is no longer needed in identifiable form, which typically occurs within a shorter timeframe than account-level data. When the applicable retention period expires, your personal data is securely deleted or anonymised in line with our internal data disposal procedures, and we conduct regular reviews to ensure no data is held beyond its justified retention window.

dreamph employs industry-standard technical and organisational security measures to protect your personal and financial data from unauthorised access, disclosure, alteration, or destruction at every stage of its lifecycle. All data transmitted between your browser or mobile device and the dreamph platform is encrypted using secure connection protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Our servers and databases are maintained in secured environments with access controls, intrusion detection systems, and regular security reviews carried out by our technical team to identify and address potential vulnerabilities before they can be exploited. Staff members with access to personal data receive training on data handling obligations and are bound by confidentiality agreements that prohibit unauthorised disclosure or misuse of player information. We strongly recommend that you also play your part in keeping your account secure — choose a strong and unique password, do not share your login details with anyone, and contact our support team immediately if you suspect your account may have been compromised. In the unlikely event of a data security incident that could affect your personal information, dreamph will notify you and the relevant authorities in accordance with applicable data breach notification requirements in the Philippines.

dreamph may update this Privacy Policy from time to time to reflect changes in our data processing practices, new regulatory requirements applicable to the Philippines, or improvements to our platform that affect how personal data is collected or used. When we make material changes to this policy, we will notify registered players by displaying a prominent notice within the platform or by sending a communication to the email address associated with your account, so you are never caught off guard by a significant change. The "last updated" date shown at the top of this page will always reflect when the most recent revision was made, and we encourage you to review this page periodically so that you stay informed about how your data is being handled. Continued use of dreamph following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms to the extent permitted by applicable law. If you have any questions about this Privacy Policy or about how your personal data is handled, please reach out to our support team at the email address shown in the footer below — we are happy to explain anything in plain, straightforward language.